And with human customer service, you can skip the trial-and-error. You’re thinking human customer service is a little outdated, aren’t you? Compared to flashy social media platforms, automation, artificial intelligence and chatbots it may seem that way, but it’s never stopped being a reliable tool for producing highly satisfied customers.
Human customer service gives you results without any guessing games about what works and what doesn’t. Thankfully, there’s one tool you can use that doesn’t require expensive experimentation and or disruption to the customer experience to find out what’s working. You test out a few strategies, and eventually, the analytics will tell you what sticks. The advent of digital customer service methods often requires a trial-and-error approach. There’s Nothing Antiquated About Human Customer Service
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